Return Eligibility
- Returns accepted for defective items and non-defective (change of mind) items.
- Product must be in New Condition with original factory seals and UN-rated packaging intact.
- Return Window: 30 days from the date of delivery.
Costs & Fees
- Restocking Fees: We do not charge any restocking fees (No Cost).
- Return Shipping: Free of charge. We provide a pre-paid return label in the package or via email.
- Refund Processing Time: Once received, your refund will be completed within 20 business days.
How to Return
- Return Methods: By mail, at a designated drop-off location, or in-store.
- By Mail: Use the included pre-paid label and drop off at any authorized HAZMAT carrier location.
- In-Store/Drop-off: You may return items directly to our San Bernardino facility.
Damaged & Lost Items
If your order arrives damaged or is lost in transit:
- Damage: Report visible damage within 48 hours of delivery. We will provide a 100% refund or free replacement.
- Lost Packages: If your tracking shows no movement for 10+ days, contact us immediately for a full refund or re-shipment.
Safety Compliance
Important Legal Notice: In accordance with DOT 49 CFR regulations, used or "tapped" tanks cannot be returned. Please contact our California team for technical guidance before initiating a return.
Contact Information
- 2225 E Pumalo St #273, San Bernardino, CA 92404, USA
- contact@vyrefrigerant.shop
- 💬 Live Chat Available 24h / 24h
Last Updated: January 2026
